Support for AI Pulse evaluations, onboarding, and product questions.
Support

AI Pulse Support

For marketplace inquiries, product questions, onboarding coordination, or evaluation support, contact the AI Pulse team and we will route you to the right person.

Primary contact: [email protected]

How To Reach Us

Support channels

General support and inquiries
Email [email protected] for product questions, evaluation requests, Partner Center follow-up, and general support coordination.
Marketplace and commercial follow-up
Use the same mailbox for questions relating to Microsoft commercial marketplace listings, offer discussions, and private-offer planning.
Evaluation and onboarding support
We can help with deployment prerequisites, evaluation planning, and environment-readiness discussions for AI Pulse pilots and enterprise onboarding.
Security and documentation requests
If you need supporting documentation for security, privacy, or deployment discussions, contact us and we will coordinate the appropriate response.
Scope

What AI Pulse support covers

Support covers AI Pulse product questions, evaluation support, onboarding coordination, deployment-readiness discussions, and marketplace-related inquiries.

Customer-specific contractual service levels, implementation terms, and support commitments may vary based on the plan purchased and any separately agreed commercial documents.

Need help now?

Send us the context and we will take it from there.

The fastest route is email. Include your company name, the nature of the request, and whether it relates to marketplace, onboarding, or product evaluation.

Email Support Back to AI Pulse
Marketplace help • Evaluation support • Enterprise onboarding