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FAQ

Questions, answered.

Everything you need to know about AI Pulse — how it connects, where your data lives, what it costs, and how quickly you see value.

Deployment & Data
How does AI Pulse connect to my cloud?
Through read-only Microsoft Entra Managed Identity (Azure) and read-only IAM roles (AWS) — no agents, no data pipelines, and no credentials stored in the platform. Discovery begins immediately and you're live in hours.
Does my data ever leave my environment?
No. AI Pulse is deployed inside your own Azure tenant as a Container App. It processes signals within your cloud boundary — no AI asset data, telemetry, or compliance evidence is transmitted to third-party servers. This is the standard deployment model for all plans, not an Enterprise add-on.
Can AI Pulse change or act on my infrastructure?
Never. AI Pulse observes and surfaces only. Every remediation action stays in your native Azure, AWS, ITSM, or DevOps tooling — zero write access is requested or required.
How is AI Pulse deployed?
As an Azure Container App in your tenant, in minutes. Managed Identity authentication means no secrets or service principals are required. Available through the Azure Marketplace.
How quickly will we see value?
Within hours. Grant read-only access and AI Pulse discovers your AI estate, classifies risk, maps frameworks, and populates every executive dashboard immediately — no lengthy implementation programme.
Cloud & AI Coverage
Which clouds and AI services do you support?
Microsoft Azure, AWS, and hybrid estates — across Azure AI Foundry, Azure OpenAI, Amazon Bedrock, SageMaker, Cognitive Services, and custom ML endpoints, plus the surrounding security, FinOps, and compliance tooling on each cloud.
Will my dashboards be empty if I don't have all these services?
No surprises. AI Pulse reads what you already run, and at onboarding a live preflight shows exactly which sources are connected and what each one unlocks. Any widget without a source shows an honest "not connected" state with a one-click guide — never a fabricated number. You start with what you have and light up more as you connect it.
What does AI Pulse monitor?
AI agents, models, and AI-related cloud services. AI Pulse monitors AI systems — not end-user activity. It tracks agent execution, model quality, compliance posture, and cost across your AI estate.
Compliance & Frameworks
Which compliance frameworks are covered?
35+, including the EU AI Act, MAS TRM, ISO 42001, NIST AI RMF, GDPR, PDPA, BNM RMIT, and more. Enable the frameworks that apply to your organisation and evidence is collected and scored automatically. See full framework list →
How does the compliance engine work?
AI Pulse evaluates each AI asset against control obligations from your enabled frameworks, using a 13-state verdict system. Evidence is collected automatically from live cloud APIs (Azure Policy, AWS Config, Security Hub) and supplemented with manual attestations for items like DPIA or HITL configurations. Every verdict carries its provenance — you always know why a control is passing, failing, or not yet assessed.
What are Compliance Packs?
Region-specific or industry-specific bundles of regulatory frameworks that you can add to any plan. Available packs include APAC FSI (MAS-TRM, BNM-RMIT, OJK, APRA), Healthcare (HIPAA, clinical AI), and EU (GDPR, DORA, NIS2, EU AI Act). Professional includes one pack; extras stack. See plans →
Pricing & Plans
How is it priced?
Three plans — Essentials, Professional, and Enterprise — plus optional Compliance Packs. You are priced on the number of AI agents you govern, not per framework. Final pricing is confirmed on the Azure Marketplace listing; talk to us for a tailored quote. See plans →
Is there a free trial?
Yes — 30 days, full product, on your own data. Not a sandbox and not perpetual-free. In the first 30 minutes you'll see your real AI agents and shadow AI, a coverage report of which signals are live, and a board-ready view across all six executive dashboards.
Do all plans include in-tenant deployment and Entra SSO?
Yes. Every plan deploys as an Azure Container App inside your own tenant. Entra ID (Microsoft SSO) is the only authentication method — there are no shared credentials or external identity providers. Enterprise adds SCIM directory synchronisation for automated user provisioning.
What is the difference between Essentials and Professional?
Essentials covers one subscription with up to 25 agents using free-tier signals and four core frameworks. Professional expands to three subscriptions (or a management group), 100 agents, all signals including Defender and Sentinel, a regional Compliance Pack, per-CxO RBAC, unlimited users, and one-year retention with priority support.
Security & Trust
What security certifications does AI Pulse hold?
AI Pulse is built on Azure Container Apps with Managed Identity, Key Vault secret references, and Microsoft Defender for Cloud. A comprehensive security evidence pack (STRIDE threat model, data flow analysis, permission matrix, and self-assessment checklist) is available for CISO review on request.
How is authentication handled?
Exclusively through Microsoft Entra ID (formerly Azure AD). There are no local accounts, no shared passwords, and no external identity providers. All users authenticate through your organisation's existing Entra tenant with full MFA and Conditional Access support.
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No vendor lock-in • Read-only access • Data stays in your cloud