Legal

Privacy Policy

This Privacy Policy explains how SYLVA Labs Pte. Ltd. collects, uses, stores, and discloses personal data in connection with the AI Pulse website, pre-sales communications, and related product evaluation activities.

Effective date: 18 June 2026

1. Scope

What this policy covers

This policy applies to the public AI Pulse website at sylva.sg, inquiry and demo requests, Microsoft commercial marketplace lead information, and other direct communications with SYLVA Labs Pte. Ltd. about AI Pulse.

This policy does not replace any customer-specific contract, data processing addendum, or deployment agreement that may govern a production or pilot implementation of AI Pulse.

2. Information We Collect

The types of data we may receive

Contact and business information

We may collect names, work email addresses, job titles, company names, phone numbers, country or region, and any other information you submit when requesting a demo, contacting us, or engaging with us through Microsoft Partner Center or Marketplace channels.

Communications and inquiry content

We may keep records of messages, support requests, meeting notes, product-interest details, and other information you choose to share with us in the course of pre-sales or support discussions.

Website and diagnostic information

We may receive limited technical data that is normally generated when you visit a website, such as IP address, browser type, device type, referring page, requested URLs, and access timestamps.

Evaluation and onboarding information

If you evaluate AI Pulse, we may receive information needed to scope the deployment, confirm prerequisites, support onboarding, and administer the evaluation process.

3. How We Use Data

Why we process information

Responding to inquiries and requests

We use contact and communication information to respond to demo requests, qualify interest, schedule meetings, and answer commercial or technical questions.

Operating and improving the website and service

We use limited technical and diagnostic data to operate the website, troubleshoot issues, protect the service, and improve the way information is presented.

Product evaluation, onboarding, and support

We use relevant information to help customers and prospects evaluate AI Pulse, confirm deployment prerequisites, support onboarding, and provide follow-up assistance.

Compliance, security, and legal obligations

We may process data where needed to protect our systems, investigate abuse, comply with applicable laws, and enforce our contractual rights.

4. Product Data Handling

How AI Pulse is intended to operate

AI Pulse is designed as a read-only assurance platform. Its role is to observe, assess, and report on AI-related posture, governance, and supporting cloud controls. It is not intended to mutate customer cloud resources or remediate infrastructure on a customer's behalf.

In customer deployments, AI Pulse may process configuration, metadata, control evidence, and related cloud-service signals that are made available through the permissions granted by the customer. The exact deployment, hosting, retention, and contractual data-processing terms may vary by customer environment and are expected to be governed by customer-specific agreements where applicable.

5. Sharing

When we may disclose information

We do not sell personal data. We may disclose information:

To service providers

Such as hosting, communications, analytics, or security providers that help us operate the site or support the service.

To Microsoft or marketplace channels

Where needed to manage leads, offers, support, or commercial processes associated with Microsoft Partner Center or Marketplace.

For legal or security reasons

Where disclosure is required by law or reasonably necessary to protect rights, safety, systems, or customers.

6. Retention and Security

How we protect and retain information

We take reasonable administrative, technical, and organisational steps to protect information against unauthorised access, loss, misuse, or disclosure. No system can be guaranteed to be fully secure, but we work to limit access to those who need it and retain information only for as long as reasonably necessary for the purposes described in this policy, or as required by law or contract.

7. Your Contact With Us

Questions or privacy requests

If you have questions about this policy or would like to contact us about privacy matters, please email [email protected].

SYLVA Labs Pte. Ltd. may update this Privacy Policy from time to time. The most current version will be posted on this page with an updated effective date.

Need something more specific?

We can provide marketplace, security, and deployment context directly.

If you need a privacy clarification in the context of an evaluation or customer deployment, contact us and we will walk through it with you.

Read-only posture • Enterprise deployment • Marketplace-ready documentation